FAQ

 Frequently Asked Questions

About Camping Lights
Q1: How long do the camping lights last on a full charge?
A: Battery life ranges from 8 to 48 hours depending on the model. Low-brightness modes will extend runtime for multi-day trips. Please refer to individual product pages for exact specifications.

Q2: Are the camping lights waterproof?
A: Most models have an IPX4 water resistance rating, making them suitable for light rain. They are not designed for submersion in water.

 About Auto Parts
Q1: Are the parts easy to install? Do I need professional tools?
A: Most parts are designed for simple, tool-free installation. For complex components, we recommend professional installation at a qualified auto shop.

Q2: Can I return auto parts if they don’t fit?
A: Unopened, unused parts can be returned within 30 days. Opened or installed parts cannot be returned for safety reasons.

Orders & Shipping
Q1: When will my order ship?
A: Orders placed on business days ship within [24-48 hours]. Weekend and holiday orders will ship the next business day. Delivery typically takes 7–15 business days depending on your location.

Q2: Can I change my shipping address after ordering?
A: Address changes are only possible before your order ships. Once shipped, the address cannot be modified.

Warranty & Support
Q1: Do your products come with a warranty?
A: All products come with a 1-year warranty covering manufacturing defects. We offer repair or replacement for non-human-caused issues.

Q2: What should I do if my item arrives damaged?
A: Please contact our support team within 48 hours of delivery with photos/videos of the damage. We will help process a return or replacement.

Q3: How can I contact you if I have other questions?
A: You can reach our support team anytime at www.geng@hyxhshipping.cn We usually reply within 24 hours on business days.